Returns and Refunds

All about our Returns & Refunds policy

What about your returns and refunds policy?

For personalised products

Should you find a manufacturing fault with one of our products or a mistake in the personalisation caused by PKS, we ask you to send us a picture of the item, along with the order number. We can then assess it, if we find the fault to be ours we will send you a replacement item marked with the personalisation that you originally ordered.

For products without personalisation

In the case of a fault in an item without personalisation, refunds are possible only if the item has not been removed from its original packaging, for hygiene reasons. Please look carefully at items before taking packaging off, should you notice a fault, please photograph the item and send the picture to us at hello@pks.com along with the order number. We can then look at any fault and decide if a refund is appropriate.

In either case, postage cannot be refunded.

Will I get a refund if I make a mistake with a name during the ordering process?

At checkout we ask you to check your selection to be sure that it is correct before you submit your order.  Once you have submitted your order it cannot be changed.

Unfortunately we cannot offer refunds generated by the customer making mistakes in the ordering process. Many of our products are personalised to your specification and therefore it is impossible to sell them to other customers.